Salesforce Customer Service Excellence Suite displayed on tablet and phone with various customer service metrics.

Salesforce Customer Service Excellence Suite

$8,999.00

Complete Brand Identity System

This package gives your business a complete brand identity system, not just a logo. It includes logo direction, brand colors, typography, guidelines, business card, letterhead, email signature, social media assets, and ownership documentation, so your brand looks professional and consistent everywhere.

Package Includes

  • Brand discovery questionnaire
  • Logo concept development until final direction is selected
  • Final logo suite with web-ready, print-ready, and vector files
  • Brand color palette and complete typography system
  • Brand Guidelines PDF
  • Business card, letterhead, and email signature design
  • Social media brand assets
  • Copyright / IP Ownership Transfer Document
Estimated delivery: 10–14 business days. Delivery time may depend on how quickly the client provides required information and feedback.
Pay only 30% deposit now

WHAT YOU WILL GET

Professional, consistent, ready-to-use branding for your business.

This package gives your business a complete visual identity foundation for your website, social media, business cards, email communication, documents, presentations, and marketing materials.

Package Overview

The Complete Brand Identity Package is designed for businesses that need a professional, consistent, and ready-to-use visual identity.

This is not just a logo design service. It is a complete visual identity package created to make your business look polished, professional, and consistent everywhere your customers see your brand.

The process starts with a brand discovery questionnaire so we can understand your business, audience, style preferences, competitors, and overall brand direction.

We then begin logo concept development and continue creating or refining logo directions until the final visual direction is selected. Once the final logo direction is approved, we polish the selected logo and build the full brand identity system around it.

Brand Discovery Questionnaire

Before the design process starts, we collect the key information needed to build your brand identity.

  • Business name
  • Industry
  • Target audience
  • Brand style
  • Competitors
  • Preferred colors
  • Design examples you like
  • Website or social media links
  • Existing brand materials, if available
  • Business goals and positioning
  • Preferred visual direction
Logo Concept Development Until Final Direction Is Selected

We do not limit the branding process to only one or two logo concepts.

Your business will receive logo concept development until a final logo direction is selected. We will continue creating and refining logo directions based on your feedback until we identify the visual style that fits your business, industry, audience, and brand positioning.

Once the final direction is approved, we will polish the selected logo and prepare the complete logo suite for web, print, social media, and business use.

  • Multiple logo concept directions during the concept stage
  • Logo style exploration
  • Client feedback review
  • Logo refinement based on feedback
  • Final approved logo design
  • Professional preparation of final logo files
  • Complete logo suite delivery
1. Final Logo Suite

You receive a complete set of logo files and logo variations.

  • Primary logo
  • Secondary logo
  • Horizontal logo version
  • Vertical logo version
  • Icon / submark
  • Black logo version
  • White logo version
  • Gold logo version
  • Transparent background version
  • Web-ready logo files
  • Print-ready logo files
  • Vector logo files
2. Color Palette System

You receive a complete brand color system, not just random colors.

  • Primary color
  • Secondary color
  • Accent color
  • Neutral colors
  • Background colors
  • Text color guidance
  • Button/accent color guidance
  • HEX codes
  • RGB codes
  • CMYK codes
  • Basic color usage examples
3. Typography System

You receive a complete typography system for your brand.

  • Heading font
  • Body font
  • Accent font, if needed
  • H1 style
  • H2 style
  • H3 style
  • Body text style
  • Button text style
  • Basic spacing and hierarchy rules
  • Font usage examples
4. Brand Guidelines PDF

You receive a professional brand guidelines document, usually 10–15 pages.

  • Logo usage
  • Logo variations
  • Logo spacing
  • Logo placement
  • Incorrect logo usage
  • Color palette
  • Typography system
  • Brand mood
  • Visual style
  • Business card preview
  • Social media preview
  • Basic brand application examples
5. Business Card Design

You receive one professional business card design.

  • Front side design
  • Back side design
  • Print-ready PDF
  • Digital preview file
6. Letterhead Design

You receive a branded letterhead design for business documents, proposals, invoices, letters, or official communication.

  • Letterhead layout
  • Logo placement
  • Brand colors
  • Business contact area
  • Print-ready PDF
7. Email Signature Design

You receive a branded email signature design.

  • Name
  • Title
  • Company name
  • Phone number
  • Website
  • Email
  • Social links, if provided
  • Logo placement
8. Social Media Brand Assets

You receive real social media files that can be used for your business profiles and posts.

  • Profile image / avatar
  • Facebook cover
  • LinkedIn cover
  • Instagram post template
  • LinkedIn post template
  • Story template
9. Copyright / IP Ownership Transfer Document

After the project is completed and paid in full, you receive a written Copyright / Intellectual Property Ownership Transfer Document for the final approved logo and final brand identity assets.

This document confirms that:

  • The final approved logo was created specifically for your business
  • The final approved logo was paid for by you
  • The final approved logo and final brand assets are assigned to your business
  • You receive exclusive rights to use the final approved logo for your business
  • The final approved logo may be used on your website, social media, business cards, signage, packaging, marketing materials, digital ads, documents, and other business materials
  • The final approved logo and final brand assets will not be resold to another client
  • Unused concepts, unused drafts, rejected logo directions, and internal design files remain the property of Veteran Global Solutions unless purchased separately or agreed otherwise in writing
Final Delivery Folder

All final files are delivered in an organized folder.

  • PNG files
  • JPG files
  • SVG files
  • PDF files
  • Web-ready files
  • Print-ready files
  • Vector logo files
  • Brand Guidelines PDF
  • Business card files
  • Letterhead file
  • Email signature file
  • Social media asset files
  • Copyright / IP Ownership Transfer Document
Best For
  • Startups
  • Small businesses
  • Service-based businesses
  • Consultants
  • Online stores
  • Local businesses
  • Professional service providers
  • Personal brands
  • Companies launching a new brand
  • Companies refreshing an existing brand
  • Businesses that need a polished and consistent visual identity
Delivery Time

Estimated delivery time: 10–14 business days.

Delivery time may depend on how quickly the client provides required information and feedback.

Revisions

Logo concept development continues until the client selects the final logo direction.

After the final logo direction is approved, the package includes 2 rounds of refinement revisions to polish the selected logo and brand materials.

Additional major changes after the final direction is approved may require an extra fee if they change the original project scope.

Requirements From Client
  • Business name
  • Business industry
  • Short business description
  • Target audience
  • Preferred brand style
  • Preferred colors, if any
  • Examples of brands you like
  • Competitor examples
  • Website link, if available
  • Social media links, if available
  • Contact details for business card and email signature
  • Any existing logo or brand files, if available
  • Any slogan or tagline, if available
Important Notes

This package includes visual brand identity design only.

It does not include trademark registration, legal trademark search, legal brand name research, copyright registration with the U.S. Copyright Office, printing services, website design, paid advertising setup, or full marketing strategy.

The included Copyright / IP Ownership Transfer Document covers the final approved logo and final approved brand identity assets created and delivered as part of this project after full payment is received.

Trademark registration is not included. If you want to legally register your business name, slogan, or logo as a trademark, that should be handled separately through a qualified trademark attorney or trademark filing service.

Website design, landing pages, social media management, advertising setup, CRM setup, and marketing automation can be added separately.

Logo concept development continues until the final direction is selected, based on the original business brief and project scope. Major changes to the business name, industry, offer, target audience, or creative direction after approval may require additional work and may be quoted separately.

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Salesforce Customer Service Excellence Suite

Make customer service consistent, connected and measurable.

Build a Salesforce service operation that connects case intake, routing, agent workspaces, knowledge, automation, escalations and leadership reporting—so every customer request has a clear path to resolution.

Start with One Clear Service Model

Great service is easier to deliver when everyone follows the same path. We begin by defining how an approved customer request should move from arrival to resolution: what information matters first, how urgency is recognized, who owns each stage and when a manager needs visibility. Salesforce is then configured around that agreed model, so the team is not relying on separate inboxes, informal handoffs or personal workarounds.

Capture Every Request with Useful Context

Each approved intake channel is structured to create a usable case from the start. Customer details, request type, product or service context, origin, priority and supporting information can be captured consistently, while acknowledgement messaging sets a clear expectation for what happens next. This gives agents a reliable starting point and gives leaders cleaner data for understanding why customers contact the business and where service demand is coming from.

Turn Case Status into Real Progress

A case should show more than whether it is open or closed. The service process is designed around practical working stages such as triage, investigation, waiting for information, resolution and follow-up. Categories, priorities, required details and outcome fields are aligned with the agreed workflow, helping agents understand the next action and helping managers identify where requests are delayed, repeatedly reopened or in need of attention.

Route Work to the Right Team

Customers should not have to understand the internal structure of your organization to get help. Queues, assignment rules and supported Omni-Channel routing are configured around the request types, teams, priorities and ownership logic that matter to your operation. Each new case receives a clear initial destination, while visible handoffs prevent work from disappearing when another person or department needs to take part in the resolution.

Give Agents a Workspace Built for Resolution

The Lightning Service Console is organized around the records and tools agents use every day. It brings the case, customer information, related history, activities, queue context, Knowledge and approved productivity tools into a focused workspace. Reusable Quick Text and supported macros help make routine communication and updates more consistent, while agents still retain the judgment needed to handle each customer situation properly.

Make Knowledge Part of Daily Work

Trusted answers should be available when an agent needs them, not hidden in disconnected documents. The Salesforce Knowledge foundation organizes approved client content around the issues, products and questions the team handles most often. It gives agents a practical place to find current guidance, supports more consistent responses and creates a clear approach for keeping articles accurate as services, policies and customer needs change after launch.

Automate Routine Follow-Through

Native Salesforce Flow automation is applied to defined, repeatable moments in the service journey. It can support ownership updates, notifications, follow-up tasks, status-based actions and other approved operational steps that should not depend on someone remembering them manually. The goal is not to hide decisions behind automation; it is to make routine follow-through dependable so the team can spend more time resolving customer issues.

Surface Escalations Before They Become Problems

The suite establishes a clear path for work that needs faster attention. Escalation rules, notifications, tasks and reassignment actions can respond to agreed signals such as priority, time in status, unanswered work or case type. This gives agents clarity on when to involve others and gives leaders earlier visibility into at-risk requests. Eligible Salesforce capabilities can also be aligned with the approved service commitments and milestones.

Measure Service Beyond Open-Case Counts

Useful service reporting connects workload, quality and resolution. Included reports and dashboards are shaped around the decisions leaders need to make: where requests originate, which issues are growing, which queues are carrying the most work, how cases are aging, where escalation occurs and how work is being resolved. Where valid customer feedback is available, it can provide added context alongside operational performance rather than becoming the only measure of service quality.

Test the Experience End to End

Before launch, the configuration is tested against representative service scenarios instead of checking individual settings in isolation. The team verifies how cases enter Salesforce, what customers receive, where work is routed, what agents see, when automation runs and how results appear in reporting. This confirms that the customer experience, agent workflow and management visibility work together as one connected service operation.

Launch with a Team That Knows the Process

Documentation and guided handoff sessions give administrators, service leaders and key users a practical understanding of the approved case model, routing, Knowledge, automation and dashboards. Launch support then provides a controlled period for in-scope questions as the team begins using the new environment. The result is not simply a configured platform, but a service foundation the organization can operate, govern and improve with confidence.

Keep the Foundation Ready to Grow

This suite focuses on one connected Salesforce service model that can be expanded as the organization matures. Voice, telephony, Digital Engagement, public self-service, Agentforce, advanced AI, complex SLA programs, major data migration, custom development and integrations can be planned separately when they are needed. The initial implementation remains deliberately practical: clear ownership, dependable routing, informed agents and leadership visibility from day one.

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Need Help Choosing the Right Service?

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Every business has different goals, challenges, and priorities. Schedule a consultation to discuss what you need, understand which service package fits your situation best, and get clear guidance before starting your project.

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