AI Voice Agent Setup

Service Scope

AI Voice Agent Setup is a fixed-scope service for one inbound voice agent, one existing supported phone number, and one primary language.

Prepare a voice agent to handle an approved inbound call role, answer routine questions, collect details, and direct callers to a human.

Define the Inbound Call Role

We agree on one role, such as first-response reception, basic service inquiries, or intake for an existing team. The client approves the opening, disclosures, permitted answers, and human escalation rules.

• 1 inbound voice agent role
• 1 primary language
• Approved greeting and disclosure wording
• Business-hours and fallback behavior

Configure Knowledge and Information Capture

We prepare up to 25 approved FAQ entries, up to six intake fields, and up to 15 operating instructions. The agent is configured through the selected voice platform’s standard features.

• Up to 25 approved FAQ entries
• Up to 6 intake fields
• Up to 15 operating instructions
• Approved call-summary format

Connect the Phone Number and Human Route

We connect one existing compatible phone number and configure one supported human transfer or callback-request destination. Recording and transcript settings follow the client’s approved policy and the available platform controls.

• 1 existing supported phone number
• 1 human transfer or callback route
• Approved recording and transcript settings
• Existing number and account permissions review

Testing and Quality Review

We review the delivered configuration or materials against the approved scope and representative examples.

• Up to 20 controlled test calls
• Review greeting, answers, intake, and call summaries
• Check transfer, unavailable-human, and failed-call behavior

What's Included

• 1 inbound AI voice agent
• 1 existing supported phone number
• 1 primary language
• Up to 25 approved FAQ entries
• Up to 6 intake fields
• Up to 15 operating instructions
• 1 transfer or callback route
• Up to 20 controlled test calls
• 1 handoff session of up to 60 minutes
• 1 consolidated correction round
• 14 calendar days of setup support

Client Requirements

Before work begins, the client must provide the information, access, and approvals required for the selected service.

• Final approved business information, source material, and required wording
• Permission to use the supplied material and appropriate access to the selected accounts
• A named business owner for approvals and consolidated feedback
• A compatible voice platform and an existing eligible phone number
• Approved call scripts, FAQs, disclosures, and recording policy
• A named human transfer or callback owner
• Access to account, telephony, and usage settings

Delivery and Revisions

Standard delivery is 10–15 business days after all required content, access, account capabilities, and approvals are received. External account, carrier, or vendor approval delays are outside this delivery window.

One consolidated correction round is included. Corrections cover the approved role, sources, and quantities. New use cases, changed requirements, additional integrations, or replacement source material are separately scoped.

The package includes 14 calendar days of setup support after client acceptance for questions and minor corrections within the delivered scope. This support does not include continuous monitoring or new functionality.

Important Scope Boundaries

The following items are not included unless specifically stated:

• Outbound cold calling or bulk calling campaigns
• Phone-number purchase, porting, carrier approval, or telecom fees
• Additional numbers, languages, or custom telephony development
• Software subscriptions, AI model or API usage, hosting, telephony, and paid connector fees
• Additional languages, channels, sources, or work beyond the stated quantities
• Ongoing monitoring, maintenance, or content updates after the included support period

AI-generated answers, classifications, and extracted information may be incorrect. The client’s responsible team member reviews outputs and approves sensitive actions. This service does not promise error-free or fully autonomous operation.