AI Website Chatbot Setup

Service Scope

AI Website Chatbot Setup is a fixed-scope service for one website, one chatbot, one language, and one supported chat platform.

Add an AI chatbot that answers approved questions, collects basic inquiry details, and directs visitors to the right next step.

Define the Visitor Journey

We agree on one primary chatbot role and the questions it may answer. We establish the greeting, business identity, tone, service boundaries, and the next step for an inquiry.

• 1 website chatbot role
• 1 primary language
• Visitor greeting and response style
• Approved inquiry and handoff journey

Build the Chatbot Knowledge

We prepare up to 25 approved FAQ entries, service pages, or documents. One document may contain up to 10 pages, with a limit of 100 document pages in total. The client approves the information and any website pages to be included.

• Up to 25 approved source items
• Up to 100 document pages in total
• Up to 15 operating instructions
• Unknown-answer and escalation behavior

Install the Chatbot and Inquiry Flow

We place one supported chat widget on one existing website. We configure up to six inquiry fields and one available handoff destination, such as an existing inbox or team notification route.

• 1 chat widget installation
• Up to 6 inquiry fields
• 1 human handoff destination
• Desktop and mobile display review

Testing and Quality Review

We review the delivered configuration or materials against the approved scope and representative examples.

• Up to 15 conversation scenarios
• Knowledge and inquiry-field checks
• Desktop, mobile, and handoff review

What's Included

• 1 AI chatbot on 1 website
• 1 primary language
• Up to 25 approved knowledge items
• Up to 100 document pages in total
• Up to 15 operating instructions
• Up to 6 inquiry fields
• 1 human handoff destination
• Up to 15 test scenarios
• 1 handoff session of up to 60 minutes
• 1 consolidated correction round
• 14 calendar days of setup support

Client Requirements

Before work begins, the client must provide the information, access, and approvals required for the selected service.

• Final approved business information, source material, and required wording
• Permission to use the supplied material and appropriate access to the selected accounts
• A named business owner for approvals and consolidated feedback
• Access to the existing website and selected chat platform
• Approved FAQ, service information, and source material
• Approved inquiry fields and visitor-facing wording
• A human handoff destination and named owner

Delivery and Revisions

Standard delivery is 7–10 business days after all required content, access, account capabilities, and approvals are received. External account, carrier, or vendor approval delays are outside this delivery window.

One consolidated correction round is included. Corrections cover the approved role, sources, and quantities. New use cases, changed requirements, additional integrations, or replacement source material are separately scoped.

The package includes 14 calendar days of setup support after client acceptance for questions and minor corrections within the delivered scope. This support does not include continuous monitoring or new functionality.

Important Scope Boundaries

The following items are not included unless specifically stated:

• Website redesign or new landing pages
• CRM redesign, payments, or booking-system implementation
• Additional websites, languages, or messaging channels
• Software subscriptions, AI model or API usage, hosting, telephony, and paid connector fees
• Additional languages, channels, sources, or work beyond the stated quantities
• Ongoing monitoring, maintenance, or content updates after the included support period

AI-generated answers, classifications, and extracted information may be incorrect. The client’s responsible team member reviews outputs and approves sensitive actions. This service does not promise error-free or fully autonomous operation.