Brevo Training & Consultation

Service Scope

Brevo Training & Consultation is a fixed-scope Brevo email marketing service for one business, up to three attendees, one Brevo account or demo environment, and one ninety-minute live session.

The client selects up to three email marketing topics in advance. The session combines explanation, screen sharing, account-specific questions, and practical recommendations, followed by concise notes and one clarification email.

The objective is to help the client make better day-to-day decisions in Brevo, understand the relevant controls, and leave with a manageable next-step plan.

Choose Up to Three Training Topics

The agenda is agreed before the session and can cover up to three focused email marketing areas.

• Account and sender settings
• Contacts, lists, attributes, and segments
• Email templates and campaigns
• Email automations
• Reporting and analytics
• Store or website email integration concepts

Complete a Live Guided Session

We walk through the approved topics in the client’s account or a suitable demonstration environment, explain the relevant options, and answer account-specific questions within the ninety-minute limit.

Receive Practical Next Steps

After the session, the client receives concise notes summarizing key decisions, recommended next actions, and any follow-up questions that require a separate implementation or audit service.

Testing and Validation

Before the session, we confirm the agenda, attendee count, meeting access, and whether a client account or demonstration environment will be used.

• Three-topic agenda
• Attendee list
• Screen-sharing plan
• Account-access expectations
• Primary questions
• Meeting time and time zone

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work and any visible platform limitations or unresolved third-party dependencies.

• Topics covered
• Key answers and decisions
• Recommended next steps
• Relevant account limitations
• One follow-up clarification email
• Suggested services if implementation is needed

Client Requirements

Before work begins, the client must provide the following access, information, and approvals:

• Up to three attendee names and email addresses
• Up to three approved topics
• Primary questions submitted before the session
• Brevo access or screen-sharing permission when account-specific guidance is requested
• Attendance at the scheduled time

Delivery and Revisions

Sessions are normally scheduled within 5–7 business days after the agenda and attendee information are received. One reschedule is permitted with at least one business day of notice.

Concise session notes are provided after the meeting. One follow-up clarification email submitted within seven days is included; additional meetings, research, implementation, or documentation are separate services.

Important Scope Boundaries

The following items are not included in this service:

• Hands-on account implementation
• Campaign scheduling or launch
• DNS, domain, or integration changes
• Custom code or API development
• Legal, privacy, or compliance advice
• Full account or deliverability audit
• Custom training manual or recording production
• Ongoing support or additional sessions