GoHighLevel Reputation & Reactivation Suite

Start with the Customers You Already Earned

We begin by agreeing one practical retention plan: which past leads and customers are worth reconnecting with, which customer moments justify follow-up, what counts as a reactivated relationship, and how reviews, referrals and repeat business fit together. The suite is configured around that approved lifecycle rather than a one-time broadcast that leaves the team with no clear next step.

Build a Usable Customer Reactivation Foundation

One HighLevel sub-account is organized as the shared workspace for the included retention process. Customer status, source, service history, interest, last activity, review eligibility, referral activity and agreed ownership details are mapped into a practical record structure, including up to 25 approved Contact or Opportunity custom fields and one prepared import of up to 2,500 clean, client-provided contacts.

Segment the Database with Purpose

Up to 12 Smart Lists or audience segments are configured around the approved reactivation and retention strategy. These may distinguish past leads, inactive customers, recent customers, review-ready contacts, referral sources, service interests, previous purchase patterns, owners or another agreed business condition. The goal is to give the team usable audiences for relevant follow-up, not a collection of filters that nobody maintains.

Keep Reactivation Work Tied to a Clear Pipeline

One retention or reactivation opportunity pipeline with up to eight approved stages is created to show where each relationship stands: ready to contact, contacted, engaged, booked, reactivated, not interested or another agreed outcome. Stage purpose, ownership cues and practical views keep the daily workload visible so valuable contacts do not disappear after the first message.

Reopen Conversations with Context

One shared Conversations workspace is prepared around up to three client-authorized channels, such as email, an existing SMS-capable number and a supported web chat or social inbox. Up to eight reusable email, SMS or chat templates help the team make an appropriate first contact, respond to interest, offer the next step and document the outcome beside the correct customer record.

Automate the Next Step, Not the Relationship

Up to seven native HighLevel workflows are configured across the agreed segmentation, reactivation, review, referral, retention and team-handoff path. They may add a contact to the right audience, send an approved message, wait for a reasonable interval, create a task, notify an owner, update a status or stop when an agreed outcome is recorded. Each workflow is limited to up to 10 standard native actions; custom APIs, complex external automations and long-term campaign programs are separate services.

Request Reviews at the Right Moment

One client-owned, supported review source is connected or configured for the approved process. Up to two review-request messages, sensible timing, duplicate-request safeguards, internal visibility and one basic trust display are prepared where the active plan supports them. The system is designed around genuine customer experience and approved messaging, never incentives, review gating or screening customers based on the rating they might leave.

Create a Repeatable Referral Path

One referral capture, acknowledgement and internal follow-up path is organized for the business. The process can identify a referral source, record the referral event, acknowledge the customer or partner, notify the appropriate team member and place the referred contact into the agreed next step. Program terms, rewards, legal disclosures and actual relationship management remain the client's responsibility.

Keep Social Proof Moving on a Practical Schedule

Up to four supported social profiles can be connected to one Social Planner workspace where client access and platform approvals allow. One 30-day publishing calendar, basic content categories and up to six client-approved launch posts are scheduled around the approved reputation or retention plan. Content strategy, original copywriting, design production, video creation, paid promotion and ongoing social management are not included.

Make Repeat Business a Visible Routine

Up to three focused reactivation, retention or referral campaign sets are prepared for client approval using the included channels and available HighLevel capabilities. The campaigns can support a past-lead check-in, inactive-customer return offer, review or referral reminder, service follow-up or another approved message. Final commercial offers, consent standards, legal compliance, sender reputation and campaign approval remain with the client.

Give Managers a Clear Retention View

One manager dashboard with up to eight supported native widgets is configured around the agreed measures: audience size, outreach activity, responses, reactivated contacts, appointments or opportunities, review requests, review activity, referral activity and repeat-business outcomes. This is a focused operating view from available HighLevel data, not a replacement for accounting, external business intelligence, data warehousing or ad-spend reporting.

Test, Launch and Hand Off a System Your Team Can Run

Before launch, we run controlled testing across up to 15 approved scenarios covering audience entry, message delivery, conversation routing, workflow actions, review requests, referral follow-up, social scheduling and dashboard visibility. One fixed-scope correction round, a 90-minute administrator handoff and 14 days of launch support are included. HighLevel subscriptions, email and SMS usage, phone numbers, review-platform access, social-platform approvals, paid apps, custom integrations and third-party fees are separate.