Zoho Campaigns Contact Cleanup & Suppression Management

Service Scope

Zoho Campaigns Contact Cleanup & Suppression Management is a fixed-scope Zoho Campaigns email marketing service for one business, one Zoho Campaigns account, and up to 10,000 existing email contacts.

The service covers the approved quantities and configuration described below in one Zoho Campaigns account. Work outside those quantities is quoted separately.

The objective is to deliver a practical, documented configuration that the client can understand, approve, and continue using after handoff.

Review Contact Health and Status

We review the selected contact database for visible list membership, segments, subscription topics, engagement history, unsubscribe status, bounce indicators, and other restrictions available in the account.

• Active contacts
• Inactive contacts
• Unsubscribed contacts
• Bounced or restricted records
• Records requiring client review

Create Reusable Hygiene Segments

We configure up to five segments using the data and engagement history available in Zoho Campaigns. The criteria are documented for future maintenance.

• Recently engaged contacts
• Long-term inactive contacts
• Never-engaged contacts when history exists
• Restricted contacts
• Manual-review records

Complete the Approved Suppression Action

We create one pre-action export, present the target criteria for written approval, complete one approved suppression action, and confirm the visible result. Existing unsubscribe choices are not overridden.

Testing and Validation

Before handoff, we review the completed configuration against the approved scope and test the platform behavior that can be validated safely with the access and data provided.

• Approved quantities and settings
• Names, fields, and mapping logic
• Visible platform status
• Representative test result
• Exceptions requiring client action

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work, the configuration visible in Zoho Campaigns, and any unresolved platform or third-party dependency.

• 1 Zoho Campaigns database with up to 10,000 contacts
• List, segment, topic, and status review
• Visible engagement and hygiene assessment
• Unsubscribed and restricted contact review
• Up to 5 reusable contact-hygiene segments
• 1 pre-action contact export

Client Requirements

Before work begins, the client must provide the following access, information, content, and approvals:

• Zoho Campaigns administrator access
• An active Zoho Campaigns plan that supports the approved configuration
• Final business information, brand assets, content, and implementation instructions required for the service
• Permission-based contact data and accurate marketing-status instructions when contacts are involved
• Timely review and written approval of proposed settings and test results
• Written inactivity and suppression criteria
• Written authorization before any bulk status action

Delivery and Revisions

Standard delivery is 5–7 business days after all required access, content, data, and approvals are received. Platform processing or third-party delays may extend completion.

One consolidated correction round is included when submitted within seven days of delivery and remains within the approved scope. New content, replacement data, additional assets, or a materially different configuration is treated as separate work.

Important Scope Boundaries

The following items are not included in this service:

• Permanent deletion of contact history
• Reactivation of unsubscribed or restricted contacts
• Third-party email verification
• Data enrichment
• Blacklist removal or sender-reputation repair
• Ongoing database maintenance
• Zoho Campaigns subscription or usage fees
• Original legal, privacy, or regulatory advice
• Unapproved work outside the stated quantities
• Ongoing management after handoff
• Guaranteed delivery, inbox placement, engagement, leads, or revenue