Zoho Campaigns Deliverability Audit & Sender Reputation Review

Service Scope

Zoho Campaigns Deliverability Audit & Sender Reputation Review is a fixed-scope Zoho Campaigns email marketing service for one business, one Zoho Campaigns account, one sending domain, and up to twenty recent campaign reports.

The service covers the approved quantities and configuration described below in one Zoho Campaigns account. Work outside those quantities is quoted separately.

The objective is to deliver a practical, documented configuration that the client can understand, approve, and continue using after handoff.

Review Authentication and Sender Identity

We complete a read-only review of the visible sending-domain authentication, DMARC policy, From addresses, reply-to settings, and domain alignment.

• SPF status
• DKIM status
• DMARC record
• Sender-domain alignment
• Visible DNS or identity concerns

Review Campaign and Audience Signals

We review up to twenty recent reports and the documented audience practices for patterns that may affect delivery and reputation.

• Bounce and complaint signals
• Unsubscribe trends
• Engagement patterns
• Acquisition and permission practices
• Sending volume and cadence

Prioritize Deliverability Actions

We provide up to twelve recommendations organized by urgency, dependency, effort, and risk, then review the findings in one forty-five-minute call.

Testing and Validation

Before handoff, we review the completed configuration against the approved scope and test the platform behavior that can be validated safely with the access and data provided.

• Approved quantities and settings
• Names, fields, and mapping logic
• Visible platform status
• Representative test result
• Exceptions requiring client action

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work, the configuration visible in Zoho Campaigns, and any unresolved platform or third-party dependency.

• 1 Zoho Campaigns deliverability audit
• 1 business-owned sending domain review
• SPF, DKIM, and DMARC status review
• Sender identity and From-address review
• Up to 20 recent campaign reports
• Audience acquisition and hygiene review

Client Requirements

Before work begins, the client must provide the following access, information, content, and approvals:

• Zoho Campaigns administrator access
• An active Zoho Campaigns plan that supports the approved configuration
• Final business information, brand assets, content, and implementation instructions required for the service
• Permission-based contact data and accurate marketing-status instructions when contacts are involved
• Timely review and written approval of proposed settings and test results
• Account access and current DNS record information
• Up to twenty recent campaign reports
• Sending-volume and cadence history
• Audience acquisition, permission, and cleanup practices
• One attendee for the findings call

Delivery and Revisions

Standard delivery is 7–10 business days after all required access, content, data, and approvals are received. Platform processing or third-party delays may extend completion.

One consolidated correction round is included when submitted within seven days of delivery and remains within the approved scope. New content, replacement data, additional assets, or a materially different configuration is treated as separate work.

Important Scope Boundaries

The following items are not included in this service:

• DNS or authentication changes
• Contact cleanup or suppression action
• Dedicated IP configuration or volume warming
• Blacklist removal
• Mailbox-provider escalation
• Sender-reputation repair
• Ongoing monitoring
• Zoho Campaigns subscription or usage fees
• Original legal, privacy, or regulatory advice
• Unapproved work outside the stated quantities
• Ongoing management after handoff
• Guaranteed delivery, inbox placement, engagement, leads, or revenue