Zoho Campaigns Essential E-commerce Email Automation Bundle

Service Scope

Zoho Campaigns Essential E-commerce Email Automation Bundle is a fixed-scope Zoho Campaigns email marketing service for one business, one Zoho Campaigns account, one supported connected store, four workflows, and up to ten emails total.

The service covers the approved quantities and configuration described below in one Zoho Campaigns account. Work outside those quantities is quoted separately.

The objective is to deliver a practical, documented configuration that the client can understand, approve, and continue using after handoff.

Plan the Four-Workflow Framework

We confirm the connected store data, audience eligibility, available triggers, content sequence, timing, offers, exclusions, and exit behavior for each approved workflow.

• Welcome journey
• Cart recovery
• Post-purchase follow-up
• Customer win-back
• Cross-workflow eligibility

Build Up to Ten Email Messages

We configure four workflows and format final client-provided content in up to ten total emails using approved existing templates.

• Three welcome emails
• Three cart recovery emails
• Two post-purchase emails
• Two win-back emails
• Shared sender and brand consistency

Test and Coordinate the Workflows

We test representative entry, message, purchase, and exit scenarios, review overlap between workflows, document platform limitations, and activate each approved workflow after written authorization.

Testing and Validation

Before handoff, we review the completed configuration against the approved scope and test the platform behavior that can be validated safely with the access and data provided.

• Approved quantities and settings
• Names, fields, and mapping logic
• Visible platform status
• Representative test result
• Exceptions requiring client action

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work, the configuration visible in Zoho Campaigns, and any unresolved platform or third-party dependency.

• 1 supported connected e-commerce store
• 4 Zoho Campaigns email workflows
• Welcome workflow with up to 3 emails
• Abandoned cart workflow with up to 3 emails
• Post-purchase workflow with up to 2 emails
• Customer win-back workflow with up to 2 emails

Client Requirements

Before work begins, the client must provide the following access, information, content, and approvals:

• Zoho Campaigns administrator access
• An active Zoho Campaigns plan that supports the approved configuration
• Final business information, brand assets, content, and implementation instructions required for the service
• Permission-based contact data and accurate marketing-status instructions when contacts are involved
• Timely review and written approval of proposed settings and test results
• One supported connected store with usable subscriber, cart, and purchase data
• Final content for up to ten emails
• Approved existing templates
• Complete trigger, timing, eligibility, offer, and exit rules
• Representative test contacts, carts, and purchases
• Written authorization before activation

Delivery and Revisions

Standard delivery is 15–20 business days after all required access, content, data, and approvals are received. Platform processing or third-party delays may extend completion.

One consolidated correction round is included when submitted within seven days of delivery and remains within the approved scope. New content, replacement data, additional assets, or a materially different configuration is treated as separate work.

Important Scope Boundaries

The following items are not included in this service:

• Store integration setup or repair
• More than four workflows or ten emails
• Custom event, checkout, or application development
• Product-feed repair
• Discount strategy or coupon creation
• New custom template design
• Ongoing workflow optimization
• Zoho Campaigns subscription or usage fees
• Original legal, privacy, or regulatory advice
• Unapproved work outside the stated quantities
• Ongoing management after handoff
• Guaranteed delivery, inbox placement, engagement, leads, or revenue