Zoho Campaigns Shopify & WooCommerce Integration

Service Scope

Zoho Campaigns Shopify & WooCommerce Integration is a fixed-scope Zoho Campaigns email marketing service for one business, one Zoho Campaigns account, and one Shopify or WooCommerce store.

The service covers the approved quantities and configuration described below in one Zoho Campaigns account. Work outside those quantities is quoted separately.

The objective is to deliver a practical, documented configuration that the client can understand, approve, and continue using after handoff.

Review Store and Account Readiness

We confirm the store platform, administrative access, customer opt-in behavior, existing integration status, destination lists and topics, and the email use cases that rely on commerce data.

• Store ownership
• Customer and subscriber data
• List and topic destinations
• Existing integrations
• Supported commerce use cases

Configure the Supported Connection

We install or configure the supported connection between the selected store and Zoho Campaigns, review the available data synchronization settings, and preserve approved subscription behavior.

• Customer sync
• Subscriber mapping
• Store and product data
• Order and cart activity
• Audience destinations

Validate Representative Data

We review representative customer records and available commerce activity after synchronization, then document any plan, app, permission, or historical-data limitation.

• Contact creation or update
• Subscription status
• Order and product data
• Cart behavior when supported
• Visible sync errors

Testing and Validation

Before handoff, we review the completed configuration against the approved scope and test the platform behavior that can be validated safely with the access and data provided.

• Approved quantities and settings
• Names, fields, and mapping logic
• Visible platform status
• Representative test result
• Exceptions requiring client action

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work, the configuration visible in Zoho Campaigns, and any unresolved platform or third-party dependency.

• 1 Shopify or WooCommerce store
• 1 Zoho Campaigns account
• Supported native store connection
• Customer and subscriber sync review
• Store, product, order, and cart data review
• List and topic destination mapping

Client Requirements

Before work begins, the client must provide the following access, information, content, and approvals:

• Zoho Campaigns administrator access
• An active Zoho Campaigns plan that supports the approved configuration
• Final business information, brand assets, content, and implementation instructions required for the service
• Permission-based contact data and accurate marketing-status instructions when contacts are involved
• Timely review and written approval of proposed settings and test results
• Store administrator access
• An active supported connector and compatible plans
• Approved subscriber and list or topic mapping
• Representative customer or test-order data

Delivery and Revisions

Standard delivery is 5–7 business days after all required access, content, data, and approvals are received. Platform processing or third-party delays may extend completion.

One consolidated correction round is included when submitted within seven days of delivery and remains within the approved scope. New content, replacement data, additional assets, or a materially different configuration is treated as separate work.

Important Scope Boundaries

The following items are not included in this service:

• More than one store
• Storefront or checkout development
• Theme repair
• Historical-data reconstruction
• Custom middleware
• Campaign or workflow creation
• Ongoing integration monitoring
• Zoho Campaigns subscription or usage fees
• Original legal, privacy, or regulatory advice
• Unapproved work outside the stated quantities
• Ongoing management after handoff
• Guaranteed delivery, inbox placement, engagement, leads, or revenue