Zoho Campaigns Topics & Subscription Management Setup

Service Scope

Zoho Campaigns Topics & Subscription Management Setup is a fixed-scope Zoho Campaigns email marketing service for one business, one Zoho Campaigns account, and up to eight email subscription topics.

The service covers the approved quantities and configuration described below in one Zoho Campaigns account. Work outside those quantities is quoted separately.

The objective is to deliver a practical, documented configuration that the client can understand, approve, and continue using after handoff.

Plan the Topic Structure

We review the client’s email categories and translate the approved plan into up to eight clearly named topics with concise descriptions.

• Newsletter categories
• Product or service interests
• Event updates
• Customer communications
• Frequency or regional preferences when appropriate

Map Topics to the Existing Audience Structure

We review up to ten existing lists, forms, or workflow entry points and document or configure their approved topic relationships where Zoho Campaigns provides the required control.

• Existing mailing lists
• Signup sources
• Workflow enrollment
• Campaign topic selection
• Preference management behavior

Review Subscription Behavior

We test one representative subscription path and review the visible preference and unsubscribe behavior so the client understands how the chosen topic model affects future email sending.

Testing and Validation

Before handoff, we review the completed configuration against the approved scope and test the platform behavior that can be validated safely with the access and data provided.

• Approved quantities and settings
• Names, fields, and mapping logic
• Visible platform status
• Representative test result
• Exceptions requiring client action

Implementation Summary

At handoff, the client receives a concise implementation summary covering the completed work, the configuration visible in Zoho Campaigns, and any unresolved platform or third-party dependency.

• 1 subscription management structure review
• Up to 8 Zoho Campaigns topics
• Topic names and descriptions
• Topic-to-list mapping review
• Up to 10 existing list or form mappings
• Unsubscribe and preference behavior review

Client Requirements

Before work begins, the client must provide the following access, information, content, and approvals:

• Zoho Campaigns administrator access
• An active Zoho Campaigns plan that supports the approved configuration
• Final business information, brand assets, content, and implementation instructions required for the service
• Permission-based contact data and accurate marketing-status instructions when contacts are involved
• Timely review and written approval of proposed settings and test results
• Approved names and descriptions for up to eight email categories
• A clear decision about which contacts should belong to each topic
• Access to any existing form or workflow included in the mapping review

Delivery and Revisions

Standard delivery is 5–7 business days after all required access, content, data, and approvals are received. Platform processing or third-party delays may extend completion.

One consolidated correction round is included when submitted within seven days of delivery and remains within the approved scope. New content, replacement data, additional assets, or a materially different configuration is treated as separate work.

Important Scope Boundaries

The following items are not included in this service:

• Legal drafting or compliance certification
• New signup form design
• Contact import or consent remediation
• Campaign or automation creation
• More than eight topics or ten mappings
• Zoho Campaigns subscription or usage fees
• Original legal, privacy, or regulatory advice
• Unapproved work outside the stated quantities
• Ongoing management after handoff
• Guaranteed delivery, inbox placement, engagement, leads, or revenue